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Free Shipping On All Orders Over R1000

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Refund, Exchange & Return Policy

Should a customer not be satisfied with any product received within 7 days from date of receipt, Femia will endeavour to replace the item in question. If within a reasonable time period Femia is unable to replace the item a full refund of all monies paid will be made provided that the following conditions are met;

  1. The item is in the same condition as from date of delivery
  2. All goods must be accompanied by original packaging.
  3. The original invoice for the purchase must be produced.

Femia will not be liable for delivery costs incurred in the case of cancellation,  exchanges or refunds

All requests for exchanges and returns must be sent to with an exchange/return form.

When the product returns to our warehouse, our Quality Assurance team will investigate reasons for goods being exchanged/returned. Confirmation will be sent via email for your refund/return/exchange.

Femia will not be liable for any losses or damages incurred during transportation of products.

Refunds will be paid back into the same bank account the product was paid from. No cash refunds will be considered.